Is your business in search of a new phone system? Is your current method of communication outdated? Are phone issues holding back your team from their full potential? Cloud PBX may be the perfect solution for your SMB! This cost-effective cloud hosted business phone technology offers a wide selection of valuable features and consistent service. Let’s not forget to mention it’s proven to be a valuable investment in terms of business continuity and resilience!
Do your remote and hybrid employees feel supported by your current phone system? With a cloud phone service, voice, collaboration, and SMS are all in one hub so you can empower your teams to communicate the way they work best. The cloud has become an increasingly popular, reliable tool for businesses across the world – and for good reason!
If your company is considering making the switch to a cloud-based system, read on to learn how this technology works and why it will positively benefit your business!
What is Cloud PBX and How Does it Work?
“A private branch exchange (PBX) system is a business-grade telephone network that enables communication both within and outside your organization. A business phone system is different from residential or cell services in that it has additional service offerings, which typically include call conferencing, extension dialing, business-hour settings to route off-hour calls, customer waiting queues and hold music. Cloud PBX, also known as hosted PBX or virtual PBX, is an IP-based PBX solution that’s provided and accessed completely through the internet. Instead of hosting software on a server the way digital systems do, cloud PBX hosts all software and data in the cloud.
Cloud PBX is an internet phone system in which the provider is responsible for both housing the PBX equipment and providing your phone services. Your desk phone plugs into a router, and any calls, signaling and features are handled through a server at the provider’s physical location. The PBX is responsible for routing incoming calls, enabling call transfers to other extensions and running all of your phone system’s communications features, such as call waiting and voicemail. Your system can be managed using a call flow, which is a collection of features and rules you assign to a given phone number.” Business News Daily
The Benefits of Cloud PBX for Your SMB
In a nutshell, cloud PBX systems allow businesses to access the data and services of the it’s cloud from any device connected to the Internet with ease. With a cloud PBX provider, you can use all of the standard PBX features without the need for an actual PBX in your home, in the car, or at the office. How convenient!
Are you ready to enjoy the benefits of award-winning voice quality, along with powerful analytics and a single administration platform? Wouldn’t your SMB love a robust phone system with advanced features, that doesn’t require any equipment or maintenance?
Bring your workplace and remote team up to speed! Enjoy the benefits of this modern technology:
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Cost Savings: Hosted PBX is provided as a service, therefore your company won’t need to purchase any physical equipment. A lack of equipment will help you save on installation and maintenance costs!
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Flexibility: Make business calls or texts via smartphone or computer from anywhere, anytime – as long as you have a reliable internet connection! Also, employees can customize their phone settings to whatever works best for them.
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Budget Friendly: A hosted PBX solution also gives your business control over how much you spend, since you will only pay for the features and number of phone lines needed. Your plan, your way!
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Capabilities: Keep everyone connected, whether they work remotely or in the office, with options for instant messaging, group chats, video calls, screen sharing, and, of course, phone calls.
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Grows as You Go: Cloud PBX solutions are perfect for growing businesses. Subscribe and pay for only the number of employees you have now and add on as you grow. There’s no need to guess your future needs.
Get VoIP shares: “Though the most obvious reason to switch to hosted PBX is the communications cost savings it offers (an average cost savings of 50-70%), there are numerous additional benefits to choosing a cloud-based business phone platform First, your employees will benefit from the change just as much — if not more — than your customers.
67% of employees say the biggest benefits of making the switch to a cloud-based system is better call management, while over 50% of employees say that the change has improved the remote working process. This leads to increased productivity, more time to devote to outbound sales calls, and a lower level of employee frustration — meaning lower employee turnover.
In fact, studies show that these cloud phone systems can increase productivity by up to 20%, and that the average employee will save about 32 call minutes every day. This coupled with the 99.9% or higher uptime that these systems provide means you’ll have time to improve employee training, study customer feedback, improve your products/services, or devote to marketing.
Additionally, these systems are highly scalable, providing different plans for companies in every phase of business. Instead of paying for features you don’t need, you can select a basic plan and gradually add on features or upgrade to a higher tier as your business needs increase and your business grows.”
Our partners at 8×8, NetFortris, TPx Communications, and Broadvoice all offer innovative options to help you elevate the quality and reliability of your business phone system. In addition to the key benefits, learn more about the specific ways they will transform your SMB beyond communication…
Peace of mind with safe and secure technology: Worried about security? Aiming to keep conversations and customer data private? You’ve come to the right place! From physical security to data at rest or in motion, our partners will protect your business communications. Our network affiliates have measures in place to ensure high reliability and business continuity by delivering its cloud-based communications using secure, fully redundant data centers.
The integrations you rely on: Bring voice, video and chat to the applications you use every day. Your team will stay productive all day long, whether they’re in the office, on the go, or working from home by incorporating a cloud PBX solution into your existing apps and software automatically. How convenient is that? Blend phone features with your favorite CRM apps, text messaging, video calls, email and of course, Microsoft Teams!
Get ahead of the competition: Traditional business phones (PBX systems), with their cable-filled closets and exorbitant monthly calling fees, have long been marching toward extinction. As of 2019, Frost and Sullivan estimated more than 82% of businesses had adopted or were planning to adopt a Cloud PBX in some part of their business. Don’t fall behind your competitors! Embrace new technology as part of your business continuity strategy. This will help keep your company relevant for years to come.
Stay connected when it matters most: Connect with your team and customers from anywhere, anytime on any device. Don’t let a bad connection ruin a business transaction! Enjoy maximum uptime and productivity 24/7. With SD-Wan and 4G failover you can prioritize voice calls over data traffic to keep conversations smooth, enhance your network performance and eliminate or minimize last mile failures with multiple failover layers.
Read our recent blog posts to learn more about cloud phone solutions:
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Must-Have Business Phone System Features for SMB’s
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A Guide to Cloud PBX for Small Business
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Elevate Your Business to the Cloud with Unified Communications
