UCaaS is a cloud delivery model offering a variety of communication and collaboration applications and services to businesses. In this model, a service provider offers all the required telecom software, applications and services through the web.
This includes enterprise messaging, presence technology, online meeting, and video and voice conferencing. They also provide CRM integrations, call routing, interactive voice response and auto-attendants to enhance your customer experience. In addition, APIs, you can embed the cloud-based communication solution into your workflows and customize it to fit your needs!