Business Communication is Changing, Adapt with Hosted VoIP and UCaaS - Computers Nationwide

Business Communication is Changing, Adapt with Hosted VoIP and UCaaS

Working remotely has already become the new normal. Many employees are now accustomed to working from home, embracing tools for productivity and communication. No commute, no dress code…what’s not to like? According to a recent study: 72% of office workers say they’d like to work from home at least two days a week, even after COVID-19 is no longer a threat. Has your workplace implemented a successful remote workforce setup?
Video meetings and sending quick texts have become routine ways for remote workers to stay in touch. “Prior to the outbreak of COVID-19, the IDC claimed that mobile workers will make up almost 75% of the total US workforce by the end of 2020. That number will likely be higher because of the move so many US businesses are making to remote work.” Are your employees asking for a better method of communication, both internally and externally?

Staying in touch with your team, suppliers, and customers is always important; however it’s even more vital during this time of uncertainty. Your organization needs reliable and efficient communication tools – during the pandemic and as the standard moving forward. “When people are quarantined or working at home to collaborate on projects and communicate, they soon find ways to make things easier. The recent COVID-19 pandemic has caused some notable changes to occur in the virtual workplace. These changes will have a lasting impact on future workplace habits.

In turn, enterprises are grabbing on to as-a-service (aaS) models to conform to these new and fast-emerging realities. Therefore, unified communications (UC) is extending its reach as the result of the COVID-19 crisis. From a business perspective, it bodes better for companies to switch to different models of UC services – something definitely worth implementing in today’s work-at-home business environment.” DMS2

Many companies are evaluating new communication channels due to the COVID-19 pandemic. Computers Nationwide is here to help guide you through this transition, making communication and collaboration a seamless experience for your team! We highly recommend utilizing hosted mobile VoIP or Unified Communications (UCaaS)

Understanding the Differences Between Mobile VoIP and Unified Communications as a Service (UCaaS)

What is a Hosted VoIP System?

VoIP stands for Voice over Internet Protocol. VoIP enables a business to place and receive phone calls over the internet rather than using a traditional phone line. Mobile VoIP is that part of the VoIP technology dealing with the voice-oriented services through a mobile phone. Read our blog 5 Benefits of a Mobile VoIP Phone System for Your Business to learn more!

What is Unified Communications as a Service?

These internet-based tools gives the user the same experience from the desktop to mobile keeping work moving effortlessly. Send and receive calls, instant messages and video calls from any device – keeping all communications in the same location. Read our blog Working Remotely? Communicating from Home is Easy with UCaaS!

Business Communication is Changing, Adapt with Hosted VoIP and UCaaS - Computers Nationwide

How Mobile VoIP and Unified Communications Work Together

“Part of the confusion between VoIP and UC – as unified communication is commonly known – stems from the fact that most UC products use VoIP as a foundation. Within the UC suite of products, the voice component will be powered by VoIP technology. Most businesses start out with replacing their voice systems with VoIP enabled products. UC implementation generally comes later down the line. Essentially you can have VoIP without unified communication but not vice versa.” VoIP Studio

As you can see, VoIP and UCaaS go hand in hand. These are both powerful tools to broaden your business communication. Get VoIP shares: Since both of these technologies are dependent on SIP (session initiation protocol), it’s no surprise that they are often interconnected. VoIP needs SIP to set up calls and connect them to existing PSTN networks – it defines the messages sent and establishes and closes the connection when needed. UCaaS also uses SIP for all of its functions. If you’re going to be opening a chat, a conference, file sharing, or are sending assignments through workflow software, then SIP is used in most UCaaS packages to manage and close connections.

For this reason, it’s best to find a provider that delivers both technologies so that you have a stronger business communications profile! Learn about the communication offerings from our partners at 8×8BroadvoiceNetFortris, and TPx Communications!

Will a Remote Workforce Create a Threat to our Network Security?

The answer is yes…and no. What can your business do to safeguard your private data while also granting your remote workforce access to important files from any location? That’s where Endpoint Protection is helpful! Regardless of the business phone system you choose, one thing is certain: cyber threats are ready to pounce on poorly managed mobile networks. Protect sensitive client and corporate data from cyber attacks on remote work devices.

While having a virtual workplace setup is a good thing, that same connectivity that allows your employees to access the network remotely could be the greatest security risk to your company. Computers Nationwide is prepared to keep an eye on your employee’s devices and network vulnerabilities with Endpoint Protection, allowing us to protect your desktops computers, laptops, and mobile devices from vicious cyberattacks.

We take the security of your data and your team very seriously. Make sure your company is setup for success during the pandemic and beyond with a business phone system and collaboration tools that are right for your organization.

Contact Computers Nationwide to learn more about your options for UCaaS and hosted VoIP: (847) 419-9900.

Our goal is to be the most reliable managed service provider in Illinois and Wisconsin. Please give us a call to find out the many ways we can help you thrive during the COVID-19 pandemic. We hope you stay safe and healthy during this time!

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