With the COVID-19 virus forcing people to stay at home, many small and medium sized businesses have had to transition into a remote workforce – without much time to prepare. Are you utilizing the best cloud-based communication tools? Do your employees have access to innovative phone systems?
Staying in touch with your team, suppliers, and customers is vital during this time of uncertainty as everyone adjusts to the “new normal”. Computers Nationwide is here to help your company navigate this technological climate successfully with UCaaS!
What is UCaaS (Unified Communications as a Service)?
Unified Communications as a Service gives workers instant access to dynamic voice and collaboration tools from any device, any time. This suite of capabilities enables faster decision making and enhances worker productivity— especially for companies with mobile employees and remote workers. With UCaaS, if you can connect to the internet, you are open for business.
UCaaS increases productivity without requiring a sizable capital expense like a premises-based unified communications platform. It also lowers total cost of ownership (TCO) by combining data and voice applications over the same system (which reduces the cost of on-site communications infrastructure) and its minimal IT support requirements.
In a previous Computers Nationwide blog, we highlighted all the benefits of implementing Unified Communications as a Service (UCaaS) as your business’s cloud-based business telephone system. These innovative cloud-based telephone systems control an organization’s ability to connect mobile devices, host virtual meetings, and use instant messaging for internal communication which tremendously benefit the in-office employees. UCaaS makes it easier for your employees to find, connect and communicate with each other in real time – all in one place.
We are proud to partner with Broadvoice…
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.
Working from home with b-hive
“Broadvoice b-hive Communicator allows your employees – in the office and remote — to communicate one-on-one and with their teams using instant messaging (IM), short message service (SMS) and phone calls from anywhere they have access to the Internet and a browser. By simply logging into Broadvoice’s web-based client on a PC or MAC, your employees can initiate a call, text or SMS, answer, screen and transfer calls, and get notifications of voice and chat activities.
The IM feature is particularly useful because it fits seamlessly into the flow of work, with co-workers able to chat back and forth about joint projects. It also gives your remote workers the opportunity to make small talk and participate in team building as they would if they were in the office. According to a May 2017 survey from ReportLinker, the use of private and group IM is on the rise because it enhances efficiency and team collaboration while reducing the volume of emails.”
Using Broadvoice b-hive Communicator offers many benefits to your virtual organization, including:
- One desktop app for calls, text, group text and SMS
- Access to call management features such as mute, hold and call transfer
- Click to call or click to chat from the company directory
- SMS messaging to any number or contact
- Texting directly from your business phone number to maintain corporate branding
- Presence indication so teammates know whether colleagues are available or on a call
- Caller ID for call screening
- Access to recent and archived communications history
- Push notifications so users are alerted to new texts and calls when the app is running in the background
“Broadvoice b-hive Communicator is just one component of the Broadvoice b-hive platform, an award-winning cloud PBX, UC, collaboration and virtual call center solution that delivers a range of communications capabilities rarely found together in enterprise cloud solutions, let alone one designed for small and medium businesses (SMBs) with as few as 10 employees. Broadvoice B-hive Communicator alone gives businesses with remote workers the tools to enhance team productivity, extend that productivity externally to people across a supply chain and customer base, respond to needs in real time and get work done. Just as importantly, it gives supervisors the ability to motivate and manage the performance of employees whom they rarely see in person, and remote workers a sense of inclusion that pays off in engagement and productivity.
We live in a time that allows us to communicate and collaborate no matter where we are, which allows more flexibility than ever before. As companies consider moving to the cloud, providing their employees with flexibility and freedom with the right technology is just another reason to move to say yes to the cloud completely.”
Work from home without missing a beat! Take advantage of this limited-time offer:
Experience maximum up-time and improved productivity with Unified Communications from our partners at Broadvoice! With b-hive, you can quickly connect your team through voice, messaging, and SMS so your teams can work remotely, but still feel together.
No Expedite Fees & FREE 2-Day Installation!
Pro-Seat Features Include:
Unlimited Domestic Calls
Unlimited International Calls to Over 60 Destinations
Communicator Messaging & Softphone App
Included Virtual Fax
NEW: Salesforce Integration